"Cool Basil" Clive, IA Thai Restaurant

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"I have ate here several times and the food is wonderful! I dont understand the people that say that they discrimnate, most of the employees are not white. My boyfriend isnt white and we have great service. Sometimes slow when its packed. But overall great place to eat!" - Angela

"Dishonest people!! I have gone to Cool Basil over 15 times since it opened.The restaurent service sucks.It's horrible. poor service.the waitress and waiters are always rude.I dont know if it has to do with my ethnicity as it happened to one of my friends too.inspite of being specific about spice level, they make it very spicy and sour and blame it on the chillies" - Kiran R Dendi

"I work near this restaurant and have been there lunch and dinner for months now. The food is excellent especially for the price. I've always had pleasant service and it's often above average, never seen any rudeness or poor service at any level. It can be a little slow around peak time, but in estimation this is not due to them not hustling. They may be a bit understaffed at lunch for some of their rushes and this can cause for a wait, but in fairness other times lunch is extremely light, so it's creates a staffing dilemma for them. They do add automatic 17% (I believe) gratuity for 6 or more. It's posted plainly numerous places and it's clearly on the bill when you get. I give them an A-/B+ and I am a tough grader...very good overall. Very authentic." - egami

"I can't believe people have had a bad experience here! I've never been for lunch but keep going back for dinner--food arrives promptly, wait staff is attentive and friendly and the food is wonderful! I've tried over 10 entrees and have been thrilled with each one! would strongly recommend" - Stephanie

"loved this place - loved the service and the food! Give it a try :)" - lisa m

"I have been to this place twice ot thrice..poor service.the waitress and waiters are always rude.I dont know if it has to do with my ethnicity as it happened to one of my friends too.inspite of being specific about spice level, they make it very spicy and blame it on the chillies!! Never again..This restaurant is out of my list" - Anonymous

"I have gone to Cool Basil over 15 times since it opened. Service and the food have been wonderful every single time. I do admit the service is a bit slow during lunch when you are trying to rush out and get back to work. But you have to realize that you are going to a small restaurant, not a fast food or a big chain restaurant which is going to have much larger staff. I find it –very– hard to believe that some reviewer(s) have found the place to discriminate against certain crowd; I am not white and I have gone there with people of different ethnicity, each time the service have been very courteous. If there is ever a Zagat for Des Moines, I would rate this place: 20 – Food; 18 – Décor; 19 – service; 22 – cost. " - Saeed

"Cool Basil is my favorite restaurant!" - Masa

"This is the best Thai restuarant in town. I enjoy everything here.The waitress is great." - Phil Park

"This restaurant has AWESOME food. The staff was friendly and prompt. I went with my friend who happens to be African American, and the waitress was still friendly and attentive. Don't believe those other reviews about bad service." - Andrea

"Curry in a hurry. i love this restuarant, i crave the food all the time. the staff is nice, in my opinion. My favorite dishes include garlic and pepper chicken, tom kha kai, drunken noodle, and green curry." - Hana

"Terrible service!! Dishonest people!! My husband double tipped them without knowing they already added 17% tips on his bill even after he questioned them. So he gave them a tip of 36% in total for lousy service. The waitor was rude. Echoing the first review listed above, it makes me wonder if they treat people differently based on ethnicity. My husband and his group are Asian. Hate to believe that is true, but it sure looks like that." - Ann

"Food in this restaurent is really good.But the restaurent service sucks.It's horrible.Specially if you are not white skin or American then you will not get a good service here.I went here 4-5 times.Once with mu Mexican Friends and then with my American Friends.When I went with Mexican Friends I got really horrible sevice.Servers didn't turn for 15 min,we didn't even get the water,and when we asked about the food contents we got very rude answer.I didn't even feel go give tip to the server.When I went with my american frinds I got really good service by the same server.I don't know why they are doing like this.Can management consider changing this habits of giving good service to only americans and worst service to others.I never got bad service in any American restaurant and this Asian restaurants gave worst service in my life.I will always mention this fact to all the people and will never reccomend this restaurant to anyone." - Maria

"We have enjoyed lunch and dinner here and will go back again and again. The decor is restfull, calming and upscale. The wait staff friendly and helpful. Food was five star!" - Eileen Kiess

"The best new contemporary Thai restaurant in Iowa." - Jerry Ferrell

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